This document explains the privacy policy that governs the use of SkinOcare app on all platforms that are provided by the company. The app on various platforms and the service we offer through them will hereafter be collectively referred to by the term “SkinOcare App “.

We are committed to protecting user privacy and personal data to the best of our ability and treat them with utmost importance. We comply with the provisions of the Information Technology Act and all personal data are stored in our secure servers.

The data that we collect may include your name, email address, phone number and any other details including photos or reports that are shared with us during the use of the app or as a part of consultation. We may collect personal information as a part of our registration process or during the use of our services. The internal use of this data is intended to improve our technology and services

You may request an electronic copy of the information stored about you. We will share with you a summary of the information we have about you within 30 days of receiving your request. A reasonable fee may be charged for the same. If you feel that the information received is incomplete or incorrect, you can send us an email to change the data. We comply with all reasonable requests and will inform you otherwise.

The data is used for improving our technology, algorithms and services, consultation, billing and contacting you. We may use the data for complying with legal commitments and research. Anonymous and or aggregate level data may be used or shared for research or business purposes with partners in the process of providing services to you. Partners will be bound by strict non disclosure agreements while handling such data and will be based on agreements that allow them to use the data only for providing the intended services to you.

In case of any doubts or questions, feel free to email us on info@skinocare. We take utmost care to maintain the security and integrity of your information, there can be circumstances where such data can be compromised. We cannot be held responsible for any compromise of such information. We will however ensure that you will be notified of data breaches that we come to know.

Data Policy

All the data you share with us, including sensitive information of personal nature, is voluntary. You will have the right to withdraw your consent any time in compliance with the user agreement. It will not be retroactive though.All the data you share with us, including sensitive information of personal nature, is voluntary. You will have the right to withdraw your consent any time in compliance with the user agreement. It will not be retroactive though.

The data collected by the app about you as a user can be accessed, changed or corrected by you. If there is any update to the existing information, we may keep a copy of the original to store in our archives. Based on communications methods used on the internet, we automatically receive the URL of the site you are going to and the site you came from. We may also get information about your IP address or Internet Protocol address or the proxy server which you are making use to connect to the world wide web. Your device information like operating system, type of the web browser, name of your internet service provider (ISP) may also be received. These data are used to improve our service.

Our app might use cookies or temporary device storage to keep some amount of data used by us for technical reasons. To optimise our services to you or serving advertisements, we allow authorised third party to handle a cookie on your device. Data related to consultations through electronic means may be stored for inquiries, orders, administration of services, research and development, quality control or proper administration.

We value the privacy of your data. We will never share your connection between IP address and personally identifiable information, without your consent or not where applicable by the law. We may share some aggregate findings and information sponsors, advertisers, investors, strategic partners or other parties to help us grow without your approval. You will have proper means to communicate your privacy related queries to us and we will respond in an appropriate manner. We will not disclose any personally identifiable information to advertisers for promotional or marketing needs, which includes your bank account information, credit card number or your password.

Explicit statement that chat data is not retained:
We do not retain chat data beyond the consultation session. Once the consultation is completed, chat data is securely archived and not stored for future reference.

Reasons for storing chat data:
Chat data is temporarily stored during the consultation session to facilitate real-time communication between users and our consulting team of doctors or professionals. This allows for effective diagnosis, treatment recommendations, and follow-up discussions.
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Length of time chat data is stored and reasons for the specific length of time:
Chat data is stored only for the duration of the consultation session and immediately deleted thereafter. This specific length of time ensures that chat data is available for the duration of the consultation while minimizing the retention of personal information.

Third parties with whom chat data is shared:​
Chat data is not shared with third parties unless required by law or with explicit consent from the user. Our consulting team accesses chat data solely for the purpose of providing medical or professional advice during the consultation session.

Reasons for sharing chat data with third parties:
Chat data is shared with our consulting team of doctors or professionals to enable them to provide accurate and personalized medical or professional advice to users during the consultation process. This sharing is essential for delivering high-quality consultation services.
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Third parties' practices regarding chat data storage:
Our consulting team adheres to strict data protection and confidentiality standards. They are required to handle chat data responsibly and in accordance with our privacy policy. Chat data is accessed and consulted by our team solely for the purpose of providing medical or professional advice to users.

1. An explicit statement that face data is not retained:
   We do not retain any face data beyond the duration necessary for the purpose of the analysis. Once the analysis is complete, all face data is immediately discarded and not stored in any form.

2. Reasons for storing face data:
   We store face data solely for the purpose of conducting real-time facial analysis as requested by the user. This data is processed in real-time to provide the intended service or functionality, such as facial recognition or emotion detection.

3. The length of time face data is stored and why you store it this specific length of time:
   Face data is stored only for the duration of the analysis process. Once the analysis is completed, the face data is promptly deleted from our servers. We store it for this specific length of time to ensure compliance with privacy regulations and to minimize any potential risks associated with storing sensitive data.

4. Third parties you share face data with:
   We do not share face data with any third parties. All face data processed by our application remains confidential and is not shared with any external entities.

5. Reasons for sharing face data with third parties:
   As mentioned earlier, we do not share face data with third parties. Our commitment to user privacy and data security dictates that all face data remains within our system and is used only for the intended purposes outlined in our privacy policy.

6. Whether or not the third parties you share face data with also store face data:
   Since we do not share face data with any third parties, this scenario does not apply. We maintain strict control over all face data processed by our application and do not allow any external entities to access or store this data.

1. Clarity and Detail: Ensure that your answers are clear, concise, and provide sufficient detail about how face data is handled in your application. Use specific examples or scenarios to illustrate your points.

2. Legal and Regulatory Compliance: Emphasize your compliance with relevant data protection laws and regulations, such as GDPR or CCPA, and explain how your data handling practices align with these requirements.

3. User Consent and Transparency: Highlight how you obtain user consent before collecting or processing face data, and explain the steps you take to inform users about their rights and choices regarding their data.

4. Security Measures: Describe the security measures you have implemented to protect face data during storage and transmission, such as encryption protocols, access controls, and regular security audits.

5. Data Retention Policy: Provide a clear explanation of your data retention policy, including the length of time face data is stored and the reasons for storing it for that specific duration.

6. Third-Party Involvement: If any third parties are involved in the processing or storage of face data, clearly outline their roles, responsibilities, and privacy practices, including whether they also store face data and for what purposes.

7. Updates and Compliance: Mention that your privacy policy is regularly updated to reflect changes in legal requirements or business practices, and provide users with a means to review the updated policy.

1. Temporary Deactivation of Account:

   • We acknowledge that offering only temporary deactivation or disabling of an account may not fully meet user needs. However, users have the option to request permanent deletion of their accounts by contacting our support team.

2. Deletion Process Link:

   • While we do not provide a direct in-app link for users to delete their accounts, we offer a streamlined process for users to request account deletion. Users can initiate the deletion process by contacting our support team, who will guide them through the necessary steps.

3. Confirmation Steps for Account Deletion:

   • We understand the importance of confirming account deletion requests to prevent accidental actions. Our support team ensures that users fully understand the implications of deleting their accounts before proceeding with the deletion process.

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